All returns require prior authorization which must be requested with 14 days of receipt. Returned merchandise must be received within 30 days to receive a full refund.
Shoe boxes must be returned undamaged. Shoes scuff very easily on any hard surface. Always try on shoes on carpet.
If you receive a damaged or defective item, you should notify us within 24 hours of receipt of delivery.
Request Return Authorization
Login to your account and go to Orders History.
Select the order from which you want to return an item.
Select the product you wish to return by checking the box next to it.
Tell us why you are returning the item.
Once complete click on Request Return Authorization.
Authorization will be sent within 24 hours.
Please allow 3-4 days for return processing once we receive your parcel. Refunds will take an additional 1-2 days to credit back to your original form of payment, and your financial institution may require a few more days for it to appear on your statement.
Please note that original shipping fees are not refundable. and if your order was shipped for free, the shipping fee will be deducted from the refund.
Terms Updated: March 6, 2019